Premier Box - Return & Refund Policy

Premier Box – Return & Refund Policy

Operated by: Bagavathi Amman Print Pack

1. Return Eligibility

We strive to ensure that every order reaches you in perfect condition. Returns are accepted only if:

  • The product is damaged during transit.
  • You receive an incorrect product.
  • The product has a manufacturing defect.

To be eligible for a return, the product must be unused, in its original packaging, with all accessories, labels, invoices, and proof of purchase.

2. Non-Returnable Items

The following products are not eligible for return or exchange:

  • Customized or personalized packaging products.
  • Products damaged due to misuse, mishandling, or improper storage.
  • Products returned without their original packaging or accessories.
  • Products returned after the eligible return period.

3. How to Request a Return

Return requests must be raised within 48 hours of receiving the order. Please contact our customer support and provide:

  • Your Order ID.
  • Photographs or videos showing the damaged or incorrect product.
  • A brief description of the issue.

4. Return Approval

After reviewing your request, we will notify you whether the return has been approved. If approved, we will arrange a reverse pickup wherever available. In locations where reverse pickup is unavailable, customers may be requested to courier the product to our designated address.

5. Refund Policy

  • Refunds will be processed only after the returned product has been received and inspected.
  • Approved refunds will be credited to the original payment method used during purchase.
  • Refunds are generally processed within 5–7 business days after approval.
  • Actual credit timelines may vary depending on your bank or payment provider.

6. Cancellation Policy

  • Orders may be cancelled before they are dispatched.
  • Orders that have already been shipped cannot be cancelled.
  • If a prepaid order is cancelled before dispatch, a full refund will be processed.

7. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery. Claims received after this period may not qualify for replacement or refund.

8. Exchange Policy

Exchanges are offered only for products that are damaged, defective, or incorrectly delivered. All exchange requests are subject to stock availability.

9. Replacement & Exchange Delivery

Once your replacement or exchange request has been approved and the original product has been received (where applicable), we will process your replacement order promptly.

  • We will deliver the replacement or exchange product within 7–10 business days from the date the request is approved.
  • Delivery timelines may vary depending on product availability and delivery location.
  • If the requested replacement product is unavailable, we may offer a similar product or process a refund after discussing the available options with you.

10. Contact Us

If you have any questions regarding our Return & Refund Policy or need assistance with a return, replacement, exchange, or refund request, please contact our customer support through the contact details available on the Premier Box website.